SharePoint Alerts Not Working for Group Recipients

SharePoint Alerts not Working for Group Recipients

After upgrading from SharePoint 2007 to SharePoint 2010, we had an issue with alerts not working for some group recipients. Individual alerts worked, and some group recipients received alerts as expected.

Troubleshooting Steps

* Checked that other alerts were working normally. (If not, check the timer service)

* Verified that the group was an AD security group (not a distribution list), and that the AD group was email-enabled.

* Checked that the group had been explicitly added to a SharePoint group (such as the default Viewers group) with at least read permission to the site and to the list on which the alert was created.

* Verified that the SharePoint group’s membership was set to “Visible to everyone.” (People and Groups>SharePointGroupInQuestion > Settings>Group Settings)

* Manually triggered a full synchronization of the User Profile Service with synchronizations settings of “Both People and Groups”). Caution: this can be time consuming and may affect performance in large environments. Do this outside production hours if possible.

Resolution

When none of these efforts resolved the issue, the following forum held a suggestion from Xing-Bing Yu to change a Mail Flow Setting for the group on the Exchange server:

http://social.technet.microsoft.com/Forums/en-US/sharepointworkflow/thread/36c3b5b5-af03-4f8a-b202-b62db330c21c/

1. Go to Exchange Management Console -> Recipient Configuration -> Distribution group.
2. Right-click on the problem group and choose properties.
3. On the Mail Flow Settings tab, double click on Message Delivery Restrictions.
4. Uncheck the check box “Require that all senders are authenticated”.

After the Exchange 2007 setting was changed, the alerts emailed as expected to all recipients.

When selected, this setting restricts the ability to send a message addressed to the security group to those persons in the Global Address List. SharePoint’s SMTP address was seen as foreign, so any messages with a sending address from SharePoint were not relayed from Exchange.

Advertisements

About Joy Lavigne (Adkins)

SharePoint Administrator for a mid-sized organization. Frequent speaker at SharePoint Saturday events. Teller of terribly corny jokes. View all posts by Joy Lavigne (Adkins)

19 responses to “SharePoint Alerts Not Working for Group Recipients

  • David McPherson

    Joy,
    When you upgraded did you happen to detail this anywhere? I’m looking for a logical path, with some basic examples. Or did you follow something online that I can reference? I’m not really in mind for all the tools there are around (We may use one, but they don’t really paint the picture I’m looking for)

    Thanks..

  • Igor Rybakov

    Hello Joy

    Big thanks for your explanation. It really helps me to assign alert to AD security group.
    But, for exaple, i want to delete assigned alert to the group. How it can be done. Now I can not see assigned alert to the group in “Manage My Alerts” inset.

  • Igor Rybakov

    Joy
    Sorry to trouble you. I found solution for my question.

    There is possibility to manage all alerts in Site Administration\User ALerts page

  • Joy Earles

    Oh good Igor, you found that a site administrator can see and edit all the alerts from Site Actions>Site Settings>User Alerts (Under Site Administration). The tricky part is that if you sign up a group for an alert, you can only edit or delete the alert for the whole group. The individuals in that group can sign up for additional alerts, but they cannot unsubscribe a single person from an alert set for a group. As long as they are a member of the group, they’ll receive the alerts for which their group is subscribed. That’s the downside of using groups: the individuals don’t have the ability to opt out. Glad you got it figured out.

  • Igor Rybakov

    Joy, you absolutly right. This idea came to me today morning. In any case, we have possibilty to use AD groups for alerting, but we should realize it with limitation and only after in-depth analysis of our projects.

    One of solutions to unsubscribe from alert is to remove person from the group, but in this case we need to involve administrative resources of domain and exactly we may catch here some others reefs.

  • shahzeb

    Alert on one announcemnet list is working for group, but alert on another list not working on same group. Users can only getting initial confirmation emails but no alert emails on event viewer having this error.

    Event Id 6772 There was an internal error invoking the timer job ‘{EB704AB9-FD68-4BCE-9CB5-2A5124CD3B36}’ for service ‘{9FD49A8A-04F3-4DAA-94D4-D5D996A5BD79}’.

  • Francisco

    Joy, is it posible to send alerts to users members of AD security groups without an Exchange Server?
    We don´t use Exchange in my company but we use an imap Linux mail server.
    I have configure at any AD_user his email adress in the email adress field at the properties of the user.
    This works fine when i suscribe an individual user to an alert, but when i tried to subscribe an AD_security group (example:AD_GROUP) the Sharepoint said that the following users do not have email addresses specified:
    Dominio\AD_GROUP
    I wish use groups insted of add users individualy.

    Thanks a lot

    • Joy Earles

      Francisco, I have not used a Linux mail server but have heard that it works. Perhaps the error message you are getting is that the group is not an email enabled group [it does not have a group@dominio.net email address associated with it]. Since I don’t have experience with this configuration, if you still have problems I’d suggest you ask this question in a forum: http://sharepoint.stackexchange.com/

      • Francisco

        Thank for your soon answer.
        I apoligize for my bad english.
        I have been reading that makes a group “email capable” always involves an Exchange Server feature at the group properties.That features does not appears in my AD_GROUP properties because we dont use Exchange Server so the only thing i could do was configure an mailaddress@dominio.net to the group.
        After doing that,I still receive the message: “the following users do not have email addresses specified:
        Dominio\AD_GROUP”.
        I will use the forum taht you recomend me.

        Thanks

  • suresh

    Hai,

    I have an issue it is possible to send a mail to the security groups ” with out ” enable the Email.It is possible.If any information is there please share me.

    Thanks,
    Suresh

  • Swanl

    Hi Joy

    Your solution save me so much time and enlighted me that this is not a issue with SharePoint or AD but in Exchange.

    I found countless of possible answers that point to SharePoint and AD and none of that work until this one.

    Thanks so much

    Swanl

  • Brad

    I disagree – I think this is a major flaw in Sharepoint. That setting in Exchange is there for a reason – so that unauthenticated “spammers” cannot email an entire group of people inside the organization with just a single email. It is not at all a smart idea to uncheck that box. SharePoint should be smart enough by now to configure it to authenticate to an Exchange account… Meaning, right now the only SharePoint configuration is to just enter a “From” address basically to use to send the email notifications, but nowhere does it give you an option to authenticate that user. The above is not a true solution, rather a workaround, and should be used cautiously.

  • Mo Aftab

    I’m having this issue in SP 2013, i’m unable to select security groups when setting up an alert, only users appear. Anyone else see this issue?

    • Joy Lavigne (Adkins)

      Mo, I haven’t troubleshot this in 2013, and it may be different since 2013 supports claims-based authentication. If you have not checked already, I’d check that the group is a security group (not just a distribution list), and that it has an email addressed assigned. If both of those check out, try posting the issue with details to http://sharepoint.stackexchange.com/ It’s a good resource for this type of problem.

  • Laura Middlesworth

    Hello,
    We have a customer that wants to send email SharePoint alerts to an AD defined distribution group of 457 members. Has anyone experienced any issues sending alerts to a group of this size using SharePoint 2013

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: