SPD Workflow Email Failing with Invalid Email Address Error

Symptoms: A SharePoint Designer workflow that sends an email to a recipient fails with an error stating that the email address is not valid, although the name appears to resolve correctly within the People Picker field in an InfoPath form.

Cause: The user selected has more than one account with the same display name. In our case, it was a user with a normal AD account (with an email address) and an elevated system admin account (without an email address). Both accounts had the same display name.

Solution: The display name for the admin account was changed. After the next profile sync, the user was able to receive emails sent by the workflow.

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About Joy Lavigne (Adkins)

SharePoint Administrator for a mid-sized organization. Frequent speaker at SharePoint Saturday events. Teller of terribly corny jokes. View all posts by Joy Lavigne (Adkins)

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